Engineering Support Services (ESS)
With materials handling systems expected to perform for a decade or more, it’s vital for the user that their chosen supplier is able to provide service and maintenance support throughout the life of the system. Our 24/7 services include routine maintenance agreements, breakdown service and parts and component replacements provided through the more than 150 staff in our UK-wide field-based and on-site service teams. In addition clients can call on the 24/7 technical hotline and help desk.
While many companies use their own maintenance staff to carry out work, an increasing number opt for the advantages of having a dedicated Logistex on-site service team able to respond immediately to any event, as well as covering routine maintenance and safety checks.
Long-standing clients such as JCB, Wolseley, B&Q, Wincanton and the MOD who have recently renewed long-term service contracts bear witness to our skills and commitment to ensuring clients achieve maximum uptime from their systems.
Support across a broad range of disciplines
Several established clients are now benefiting further from the range of complementary skills in our on-site armoury including electrical, mechanical, electronic and hydraulic expertise. As well as looking after existing Logistex systems, we are extending our service and engineering support to include all materials handling equipment and other associated engineering facilities.
Allowing clients to focus on core business
By delegating on-site equipment care to a single organisation, clients are able to redeploy staff into other functions and free management to focus on their core business. While not easy to measure, clients appreciate the peace of mind that comes from knowing that operations vital to the success of the business are in the hands of a skilled, experienced team dedicated to maximising productivity and system uptime.
Clients are able to select the additional services they need, which may include Logistex taking responsibility for staff transferred from other suppliers to provide an enlarged, single on-site team. The starting point is a joint Situational Analysis to find out what aspects of the client’s operations can be most efficiently improved then designing the KPI driven support service to achieve the objectives agreed.
Users gain from greater flexibility with sickness and holiday cover from our back-up resources, more efficient use of staff to minimise resource costs and the know-how provided by specialist knowledge in all aspects of engineering, electronics and software.