Wasteful packaging drives customers away

According to an article featured in this month’s Logistics Manager online retailers that overdo the packaging risk a backlash from consumers. This information has been established by a study by delivery company Hermes.

the study highlighted that 67 per cent of consumers had received a parcel from a retailed that has packaging they considered to be excessive or wasteful.

The more worrying statistic was that over 30 per cent of consumers said that excessive and wasteful packaging would make them less likely to shop with the retailer again.

Consumers feel that retailers should be doing more to minimise the environmental impact of e-commerce and home delivery with 70 per cent of people in this study agreeing. Over three quarters struggled to name a single retailer that they believed was doing a good job in this area.

“This research shows that the use of inappropriate packaging is having an adverse effect on the overall shopping experience and is something that will need to be addressed. Not only are consumers becoming unhappy about the levels of waste, but also having the added hassle of disposing of the packaging as well, which can also include a box full of shredded paper or bubble wrap,” said Hermes sales director Gary Winter.

“From our own experience, the difference between well and poorly packaged parcels can affect the trailer volumes by up to and even beyond 300 per cent, so any improvement can make a massive contribution to reducing an organisation’s carbon footprint as well as costs.”